The Brookings Institution has released a paper examining the nature of technology innovation in the private sector to determine keys to success that might be adopted by governments. The authors compare commercial websites with U.S. state and federal government sites and assign them a "technology innovation rating." From the executive summary of Comparing Technology Innovation in the Public and Private Sectors:
The following paper evaluates the websites of leading U.S. corporations
with state and national governments, grades their overall performance,
and examines nearly two dozen features of digital innovation,
including: personalization, interactivity, transparency, PDA access,
disability access, language translation, number of online services,
privacy, security, and user feedback. We found that many government
websites lacked multimedia, interactivity, and personalization—key
features that allow users to tailor information to their own needs. On
the other hand, public sector agencies were more effective at providing
disability access than commercial enterprises. When it came to privacy
policies, public sector websites also offered stronger consumer
protections than commercial sites.
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