Technical Support Roundtable at SLA2006

At SLA2006 in Baltimore, we're attempting some new kinds of programming referred to by the program planners as "horizon programming."  We've been working on these horizon programs for some time, so it has been very refreshing and reassuring to see some discussion about running unconference programming lately.  In my mind, the horizon programs planned by the IT division are definitely in the spirit of the unconference.

As a manager of a desktop support unit, I've always wanted more programming where I could talk to others who also manage computers in some capacity.  Are you using an enterprise spyware solution or just sticking to standalone Spybot?  Have you tried wireless barcode readers?  Have you set up a blog for technical support issues?  How are you utilizing handheld computers?  That kind of thing.

I talk to people informally, of course, and I find that a number of information professionals manage computers in addition to doing many other things.  You don't have to be manager of a desktop support unit in order to have the same issues that I do.

With that in mind, I'm leading a discussion of technical support issues at SLA2006.  If you're interested, I hope that you'll be there.  Please spread the word to others who might be interested in participating in this open discussion.

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