Technical Support Roundtable at SLA2007

The IT Division held its first Technical Support Roundtable in Baltimore, where attendees had a lively discussion and left with new ideas and new contacts (see session writeup in b/ITe).  So back by popular demand, the IT Division is hosting its second annual Technical Support Roundtable in Denver:

Technical Support Roundtable
June 4, 2007 (Monday)
4:00pm-5:30pm

Whether you are a technical support expert or someone in an "accidental" support role (and increasingly, that's many of us), this session is a terrific opportunity to gather new ideas and share your knowledge and experience.

How are you using Web 2.0 applications?  When are you implementing Windows Vista?  How are you dealing with spyware?  What's your favorite Firefox add-on?  What do you read to keep current with technology trends?  Which is better: Bloglines or Google Reader?  What are your 43 things?

Bring your questions and your comments to this discussion of technology and support issues.  Please spread the word to others who might be interested in participating in this open discussion.