Posted May 27
United Nations , New York, NY
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Responsibilities
Within delegated authority, the Information Management Officer (Head of Web Services Section) will be responsible for the following duties: • Conducts policy-oriented research and drafting on developments in information technology as applicable to the web, using data from internal and external sources. Develops and implements policies and guidelines relating to visual design, navigation, content strategy, creation and dissolution of OCHA institutional websites. • Takes the lead in strategy, planning, development and implementation of content for OCHA institutional websites; works with geographically distributed OCHA content editors to define processes for content creation and updating and ensure incorporation of organizational messaging and themes into all relevant web content. • Provides advisory services for all OCHA internal clients on web management practices based on web usability testing, analytics, analysis of stakeholder and end user requirements, periodic consultations with key audiences, surveys, and other research and analytical approaches; makes recommendations for continuous improvement of organizational websites and their adoption as institutional tools within headquarters, implementation strategies and resource requirements. Develops client outreach strategy and programme and coordinates its implementation. • Works closely with OCHA IT Section to define the technical functionality of the underlying platforms of OCHA institutional sites; monitors the progress of web projects, ensures compliance with standards and guidelines and provides assistance in identifying consultants as required and associated project Terms of Reference. • Assesses and makes recommendations relating to the use of information systems for web content management; provides reliable, up-to-date research and client-facing specifications. Evaluates emerging technologies; develops and maintains expertise necessary to advise OCHA in web content management. • Participates in the planning and organizing of training for Headquarters and mission staff and users with respect to utilization of web management tools and services. • Evaluates applications and cost-effectiveness of services in relation to technology options and prepares data and recommendations for decision-making. Draft, negotiate and manage consultant contracts for web-related services. Evaluates the performance of vendors and certifies invoices, as necessary. • Carries out managerial responsibilities at the unit level relating to compliance with administrative requirements, programme planning, policy and procedure recommendations, budgeting, human resources and facilities management. Supervises, mentors and evaluates NY and Geneva based unit staff. • Represents the Branch, as required, in other offices and at working groups, task forces and other fora, advocating web management perspectives and standards. • Performs other duties as assigned.
Competencies
• Professionalism: Expert understanding of multiple dimensions of online information systems, encompassing the following domains: information architecture, usability and human factors, requirements definition, project management (including iterative methods), web analytics, electronic advocacy and public relations. Ability to demonstrate conceptual, analytical and evaluative skills and conduct independent research and analysis, identifying and assessing issues, formulating options and making conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed; is able to convey complex concepts and recommendations relating to online information publishing and sharing, to staff at all levels, both orally and in writing, in a clear, concise style that can be readily understood by non-specialists. • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. • Leadership: Strong leadership and managerial skills: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands; generates and communicates broad and compelling organizational direction, inspiring others to pursue that same direction; conveys enthusiasm about future possibilities; provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
QUALIFICATIONS
Education
Advanced university degree (Master’s degree or equivalent) in international development, humanitarian affairs, information management or a related field. A first university degree in combination with extensive related experience may be accepted in lieu of the advanced university degree.
Work Experience
A minimum of seven years of progressively responsible experience in web content management or information management, of which at least three years at the international level is required. Demonstrated experience is required in the management of interactive, web based operations including development of web guidelines and standards, content strategy and provisioning, content management systems, audience targeting and personalization, day to day management of sites and staff, and a good understanding of state of the art web features and functionality. Familiarity with the United Nations and humanitarian issues is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of other official UN language, preferably French, is desirable.
See: https://jobs.un.org/Galaxy/Release3/vacancy/Display_Vac.aspx?lang=1200&VACID=6f40c638-4bfc-4cf3-a3d0-66285db67fa5
