Job ID: 2009-5837 # Positions: 1
Location: US-NY-Manhattan Type: Full-Time Regular
Department: ASK, Ask NYPL
Position Description:
General Description:
Under the Direction of the Coordinator of Ask NYPL Express:
Works predominantly and directly with Library clients via telephone and email to meet their specific information needs
Works in a fast-paced, collaborative reference environment with a team of staff on research projects in a wide variety of subject areas, but specializing in business questions and in the use of business resources
Provides information services and performs research, making use of the full range of NYPL collections as well as reliable resources from other organizations
Prepares written overviews for clients outlining research results, which are routinely reviewed by peers and supervisors
Performs administrative tasks related to completion of orders
Performs related duties as required
Eligibility Requirements:
ALA-accredited Master’s degree in Library and Information Studies
Successfully demonstrated experience performing research using print and electronic resources
Successfully demonstrated commitment to providing excellent service to a diversified public in a fast-paced environment
Successfully demonstrated experience conducting reference interviews and making clear recommendations to users for the best course of action
Successfully demonstrated experience working collaboratively with other staff to accomplish results
Demonstrated commitment to ongoing professional development and improving reference skills in all areas, including learning new information sources in multiple formats
Demonstrated flexibility and comfort working in an organization undergoing substantial change
Excellent interpersonal, oral and written communication skills
Demonstrated computer skills inclduing databases and Microsoft Office
Business reference experience preferred
See: http://jobs-nypl.icims.com/jobs/5837/job?sn=Indeed
