LexisNexis : United States-New York-New York
Description
The Director Customer Discovery & Innovation role understands and develops product and service responses that respond to the needs of the specified role across law firms, corporate legal, and government customers. The Director Customer Discovery & Innovation addresses the needs of Librarians, Knowledge Management Officers. This role conducts problem discovery, prioritizes customer problems, develops customer imperatives, drives concept and prototype development, tests concepts and prototypes on weekly basis, and drives successful development of solutions based on iterative customer testing. The Director Customer Discovery & Innovation works with the Customer Discovery team to synthesize customer feedback across concepts and to present insights and recommendations to business stakeholders. The incumbent is a member of the Customer Discovery & Innovation team and is responsible for developing and communicating personae for development teams, developing and communicating imperatives, helping development teams understand the core critical needs of the specified role, and developing detailed product roadmap for that persona.
Accountabilities
1. Drive innovative product and service vision, direction, and business plans, including product plans, product migration and evolution for the specified role.
2. Develop innovation product and service portfolio for specific customer role
3. Direct the management of the development of content and technology-based products by directly interfacing with several internal functional areas.
4. Manage budget plans and resource allocation to support innovative development.
5. Oversee the development of ideation through prioritization in the product roadmap and work with cross-functional team to insure continuous innovation of the solution concept once developed
6. Conduct market monitoring and market effectiveness research
7. Conduct Trend Research
8. Conduct market monitoring for specific customer role and develop market and competitive map working with other Customer Advocates
9. Other duties as assigned
This position may be located home-based and/or New York, Chicago, Los Angeles, San Francisco, or Dallas.
Qualifications
1. Two-5 years of experience as Law Librarian or in Legal Knowledge Management with 5+ years experience in a product development/planning or business management function
2. Demonstrated ability to manage a variety of programs across multiple functional areas
3. In-depth knowledge of internal product development processes and internal processes
4. Ability to effectively interact with all levels of management effectively
5. Demonstrated strong oral and written communication skills
LexisNexis is a leading global provider of business information solutions to professionals in a variety of areas, including: legal, corporate, government, law enforcement, tax, accounting, academic, and risk and compliance assessment. LexisNexis helps customers achieve their goals in more than 100 countries, across six continents, with over 18,000 employees. Regardless of your location, you'll work together with your colleagues as one team - a unified network of professionals who share a passion for solving problems, realizing results, and pushing the boundaries of what knowledge can do.
Other Locations United States-Texas-Dallas, United States-California-Los Angeles, United States-Illinois-Chicago, United States-California-San Francisco
See: https://reedelsevier.taleo.net/careersection/50/jobdetail.ftl?lang=en&job=90844&src=JB-11660
