Infotrieve, Delran, NJ
Infotrieve is a global leader in information services and content management technology for businesses. For more than 20 years we have been providing corporate information centers, R&D facilities, and legal, business affairs and product professionals in more than half the Fortune 500 with a broad array of software solutions and services.
Position Overview
The Operations Team Lead is a hand-on leader responsible for work and workflow in regards to the fulfillment of all article and book loan requests. This includes directing the work of 10 or more Copy Specialists whose work involves the retrieving, scanning articles and re-shelving of all journals and books. Duties also include assuring shift coverage, staff training, quality checks, and overseeing the library and library maintenance. This position is located in our Delran, NJ office, and reports to our Operations Manager.
Responsibilities
• Manage the work and workflow to assure all incoming orders are processed timely, that all special requirements attached to orders are followed, and that articles are complete and meet quality standards.
• In conjunction with the Operations Manager assure appropriate coverage so that order fulfillment is complete within contracted timeframes and within company standards.
• Train and re-train stacks staff.
• Perform staff quality checks documenting results to assure service standards are met.
• Assure all productivity standards are met.
• Assure all journal and book requests are re-filed timely and in proper locations when scanning is completed or loans are returned.
• Monitor and maintain journal storage.
• Perform and document regular quality checks of the library as required by the contract.
• Perform all Copy Specialist duties as needed.
• Make continued improvements to work and workflow by streamlining processes and procedures.
• Perform additional duties as assigned.
Requirements
• Bachelor’s degree
• 2-3 years back office Operations experience, preferably in a high volume service business such as banking, insurance, brokerage, overnight shipping, logistics, etc.
• Knowledge of library and stacks operations preferred.
• Proven ability to develop and maintain positive staff relationships.
• Good communication skills.
• Strong follow through and the ability to multi-task.
• Excellent attention to detail.
See: http://publicboard.libgig.com/job/operations-team-lead-delran-nj-infotrieve-34a06765dc/?d=1&source=rss_page
