Frightening statistic from Primary Research Group

According to an email I received, the Primary Research Group has published Library Use of E-books, 2008-09 Edition.  The email says:

For the most part, librarians in the sample felt that their patrons were less skilled in using e-book collections than they were in using databases of magazine, newspaper and journal articles.

Given what patrons don't know how using magazine/journal and newspaper databases, I think this is frightening. 

So my question is, what is it that we need to be teaching our patrons about ebooks and how do we do it?

Comments

[Ian Palmer (Safari Books Online)]

Patron skill levels are strongly connected to their familiarity with the products/services through which they access these materials. For a company or institution, one strategy for increasing skill levels is to keep it simple for patrons by utilizing a select number of providers (e.g. aggregators, publishers with similar user interfaces, etc.) to ensure a single user experience or at least intuitively similar set of user experiences. Another way to address this gap is to ensure that information providers are truly partners and provide support in the form of reference materials for end users.