Sorry for any duplication.
I am this year’s SLA IT Division Webmaster Section
Chair. I would like to arrange a “no host” dinner during SLA Annual in
New Orleans for anyone who is interested in using the Web to deliver library
public services if there is enough interest. Please email me at [email protected] if you would like to join us so I
can get a head count. As I am new to New Orleans, any recommendations for
restaurants would be great too. Please read the following article that I
wrote for b/ITe, the IT Division bulletin Spring 2010 issue, for the topics
that we may chat about during the dinner. Of course any other topics
related to the Web is game.
SuHui Ho
Webmaster Section Chair
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The Web as an Agent of
Transformative Change to Library Services
Nothing is more transformative to
the society at large and to the library in particular, than the Web.
Library websites have been around for about 15 years. To many users this
is their first and primary contact with the library, where they access library
materials and interact with the knowledge of librarians. Today's library
website is very different from the traditional library website, which primarily
informs users of services in the physical library. Today's library
website delivers library services and collection digitally, over the Web.
It builds community on the Web using tools such as Twitter and Facebook, just
like we build community in the physical space. David Lee King coins the
concept of a “digital branch,” a library delivered digitally over the Web,
which has "real staff, a real building, a real collection, and a real
community." A physical library needs management and
upkeep. Likewise, a web library needs management and maintenance, which
includes, but is not limited to web content life cycle management
(strategizing, creating, reviewing, updating, deleting, archiving, etc.), web
statistics, Google ranking, investigation and implementation of new Web
technologies. Whether we call it a digital
branch or a Web library is not significant. What is important is that the
website is our new busiest service point. We will need to commit staff to
explore, develop, manage, and maintain this new space. The Web is
a fast-growing medium, with new “apps” and new methods emerging
constantly. We should always explore and evaluate new technologies such
as Web 2.0 tools, but managing a Web library is much more than experimenting
with emerging technologies. On the other hand, digital services/Web services is different from
digitization. Digital library and digitization emphasize on digital
preservation of materials, while digital/Web services is library public
services and collection delivered digitally, over the Web. They require
different staffing and different sets of skills. The latter requires
participation of not only Web staff but also most if not all public services
librarians. It also requires the establishment of a Web strategy
that is in alignment with the library and the institution’s mission.
I hope the Webmaster Section will
facilitate discussion of this transformative change, and become a forum to
share ideas on how to develop and manage this new Web library. Over the
next few months, I will investigate on the best channels for us to
communicate. If there is interest, I will arrange for a “no host” dinner
at SLA Annual in New Orleans for us to touch base. Watch out for
announcements. As always, drop me a note at [email protected] if
you have suggestions or would like to participate in the discussion.
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