Req Number 056499 Location NY, New York Offices NEW YORK, NY, US 10017 % of travel 0 Job Type Full-time Career Level Student (Undergraduate/Graduate) Education Required Bachelor's Degree Job Categories Account Management Job Description Title: Outsourcing-Records Analyst
About Iron Mountain
Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company’s solutions enable customers to protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, IronMountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world. Visit www.ironmountain.com or follow the company on Twitter at www.twitter.com/IronMountainInc for more information.
We are currently recruiting for a Outsourcing-Records Analyst
Job Summary
Records Analyst is responsible for compliance of the records management policy i.e., accountable for the inventory and control of a company’s business records. This position is responsible for communicating and training business units on records management standards and best practices, and enforcing current records management policy and procedures. In addition, this position provides the leadership necessary to establish and enforce records management policies and provides direction for project work.
The scope of this position includes responsibility for the following records management activities: reviewing transmittals for accuracy and making changes as necessary for placing records into storage, provide customer support, prepare and conduct training classes, monitor service level agreement compliance and maintain processes and procedures.
Essential Functions
Assess records policy and create or update as appropriate, includes understanding when it is appropriate to partner with business leaders, compliance officers, and Records Manager to obtain the appropriate input
Identify process improvements and best practices for a compliant records management program
Build external and internal relationships
Identify and respond to current records management issues
Job Requirements KNOWLEDGE, SKILLS, AND ABILITIES
Assumes responsibility for the records management program compliance.
Educates customers on program compliance, which includes customer training and new department set-up.
Assists Records Manager with identifying process improvement opportunities for the retention of information and records for assigned business units
Assists Records Manager with identifying non participating Customer entities, and work with business unit leadership to administer standard policy and program compliance.
Monitors customer’s business initiatives to assess impact on business records management requirements.
Provide project management expertise and analysis for identified business units as needed, e.g., inventorying, identification and disposition of all unidentified records.
Assisting customer with moves or closures through managing migrations and transfer of records.
Assumes responsibility for records management program implementation.
Assists Records Manager with maintaining records management processes and procedures for assigned business units.
Assists Records Manager with maintaining record retention schedules and record series for assigned business units
Assists Records Manager with implementing records destruction process for Customer assigned business units.
Conduct and support Customer standardized records management training program
Provide Iron Mountain system specific training for assigned business units (IMConnect)
Assumes responsibility for records management program administration and coordination.
Review customer’s transmittal form (customized or standard) for accuracy and make changes as necessary for placing records into storage.
Maintain accurate records and respond in a timely manner to all retrievals, accessions and destruction requests for all Customers’ records according to company record retention policy.
Monitors records database to ensure accuracy of data entry, storage and destruction.
Provide customer support via email, phone or in person, i.e., logistic & procedural support, enforce standards and promote best practices.
Coordinate collection and distribution of necessary information for assigned business units, including activity levels, Iron Mountain district contacts, authorized users, workflow data, etc.
Assist Records Managers with driving overall program improvements for assigned business units.
Act as a resource to district personnel regarding Customer issues, attend meetings, and interface with appropriate departments as appropriate.
Assumes responsibility for communication.
Day to day internal service-level management of Customer business units, including account communication and ongoing problem resolution, but not limited to, invoicing, district service level issues, implementation, initial transfers, etc.
Proactively communicate with Customer end users via email, phone calls, and visits to enhance the Iron Mountain relationship; perform issue-resolution visits, and scheduled follow up meetings
Interpret and respond timely to service issues.
Internet
IMConnect
SafeKeeperPLUS
PowerPoint (presentation development)
Microsoft Office suite
Customer Software
Basic relationship management skills
Ability to present
Development of networking partners
Phone skills
Account/relationship management
Effective questioning techniques
Proficient with oral and written communication
Professional attributes
Goal setting
Responsive to customer needs
Effective communicator
Integrity
Successful adapting to change
Attention to detail (both oral and written)
Demonstrates professionalism
Effective time & prioritization management
Skill set, experience, and behaviors
Industry and/or company knowledge
Understand technical components of the job (e.g., records management principles and legislation
Ability to develop relationships
Ability to demonstrate creative thinking
Ability to present to small and large groups
Compliance related regulation knowledge
Total travel: 5 – 10%
The ideal applicant will have current exp. Records Analysis.
At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please.
Only those candidates whose experience best meets our requirements will be contacted.
Iron Mountain is an Equal Opportunity Employer.
See: https://ironmountain.hua.hrsmart.com/ats/js_job_details.php?reqid=16343&site_id=148