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The Andrew Heiskell Braille and Talking Book Library, part of The New York Public Library, serves patrons who are eligible to borrow materials from the National Library Service for the Blind and Physically Handicapped (NLS) in the five boroughs of New York City and Long Island. We offer onsite service to NLS and NYPL users and an extensive mail service to NLS patrons.
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External Responsibilities:
Reporting to the Managing Librarian for Services, Programs, and Outreach:
- Develops innovative services for readers 18 and under who have difficulty reading standard printed materials because of blindness, visual impairment, physical disability that limits the ability to hold a book or turn pages, or due to reading disability resulting from organic dysfunction
- Develops partnerships with organizations, agencies and schools that work with current and potential users of the National Library Service (NLS) to increase awareness of services, programs, and collections
- Provides reader advisory and registration assistance to users of all ages in person at public service desks, over the telephone, and online via email and social media platforms
- Coordinates, delivers, and reports on a variety of educational public programs for all ages
- Participates in designing and implementing new services and/or process improvements to existing services
- Develops strategies to enhance the user experience
- Produces and edits content for the Andrew Heiskell Library’s social media accounts, blog, and quarterly newsletter NewsLion
- Instructs patrons in the use of library and assistive technology
- Troubleshoots patron computer and download issues
- Selects quantities of NLS materials for children and teens, and performs subject cataloging for the materials
- Develops familiarity with NLS-specific resources, including BARD, the NLS digital book download site, and the Keystone Library Automation System (KLAS) to a problem solving level
- Directs staff and resolves issues in the absence of supervisors
- Travels to promote library services in New York City and Long Island as necessary
- Performs related duties as required
External Qualifications:
- ALA-accredited Master’s degree in Library and Information Studies
- Demonstrated customer service skills, including the ability to work patiently, thoroughly, and accurately with patrons who may need extended assistance
- Excellent interpersonal, oral, and written communication skills, including the ability to deliver effective presentations to the public
- Successful track record of demonstrating creativity, flexibility, and initiative in accommodating community and staff needs
- Demonstrated ability to plan and deliver a diverse program of activities
- Successfully demonstrated problem solving skills and the ability to exercise good judgment
- Excellent computer skills, including Microsoft Office and web proficiency, with experience using social media sites and the ability to learn new technologies
- Experience working with the visually impaired preferred
- Knowledge of literature for children and teens preferred
- Experience utilizing Keystone Library Automation System (KLAS) preferred
- Knowledge of Spanish and/or Russian preferred
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